Frequently Asked Questions

Creating your first memorial is simple and takes just a few minutes. Start by clicking "Create a Memorial" on our homepage, then follow these steps:

1. Choose your memorial plan
2. Enter basic information about your loved one
3. Upload photos and videos
4. Write a tribute or biography
5. Customize the design and layout
6. Invite family and friends to contribute

Our step-by-step guide will walk you through each stage, and our support team is always available to help.

To create a memorial, you'll need:

• Full name of your loved one
• Birth and passing dates
• At least one photo (more photos make the memorial richer)
• Basic biographical information
• Your contact information for account creation

You can always add more content later, so don't worry if you don't have everything ready at the start.

Our platform is specifically designed for memorializing those who have passed away. However, we understand that some families may want to prepare in advance or create celebration pages for significant milestones.

If you have special circumstances, please contact our support team to discuss your needs and explore possible solutions.

Our plans differ mainly in duration and storage capacity:

• Basic Plan (1 Year): ₹150 - Perfect for trying our service with 50 photos, 5 videos, and 500MB storage
• 5 Year Plan: ₹725 - Great value with 200 photos, 20 videos, and 2GB storage
• 10 Year Plan: ₹1400 - Most popular choice with 500 photos, 50 videos, and 5GB storage
• Lifetime Plan: ₹2250 - Best value with unlimited content and 10GB storage

All plans include unlimited tributes, mobile access, and our core memorial features.

Yes, you can upgrade your plan at any time. When you upgrade:

• You'll only pay the difference between your current plan and the new plan
• The upgrade takes effect immediately
• Your memorial content and settings remain unchanged
• You'll get access to additional features and storage right away

To upgrade, simply go to your account settings and select "Upgrade Plan".

When your plan expires:

• Your memorial remains accessible to visitors in read-only mode
• You cannot add new content or make changes
• Existing content and tributes remain visible
• You'll receive renewal reminders before expiration
• You can renew at any time to regain full access

We never delete memorial content, ensuring your loved one's memory is preserved.

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with our service within the first 30 days, we'll provide a full refund.

To request a refund:

1. Contact our support team within 30 days of purchase
2. Provide your account details and reason for the refund
3. We'll process your refund within 5-7 business days

Please note that refunds are only available for the initial purchase, not for renewals.

One of our most valued features is collaborative memorial creation:

• Invite family and friends via email or sharing links
• Contributors can add photos, videos, and audio recordings
• Everyone can write tributes and share memories
• You maintain control over what gets published
• Contributors don't need to create accounts to participate

This creates a rich, community-driven memorial that truly celebrates your loved one's life.

We support a wide range of file formats to ensure compatibility:

Photos: JPEG, PNG, GIF, WEBP

Videos: MP4, MOV, AVI, WMV (up to 100MB per file)

Audio: MP3, WAV, M4A (up to 50MB per file)

Documents: PDF for obituaries and written tributes

Our system automatically optimizes files for web viewing while maintaining quality.

Yes, we offer extensive customization options:

• Choose from multiple beautiful templates
• Customize colors and fonts
• Add background images or patterns
• Arrange content sections as you prefer
• Include religious symbols or personal emblems
• Add custom CSS for advanced users

Higher-tier plans include access to premium templates and advanced customization features.

Our website is fully responsive and works beautifully on all mobile devices. While we don't currently have a dedicated mobile app, our mobile web experience offers:

• Full access to all memorial features
• Easy photo and video uploading from your phone
• Touch-optimized interface
• Offline reading capability
• Push notifications for new tributes

A dedicated mobile app is in development and will be available soon.

We take data security very seriously and implement multiple layers of protection:

• SSL encryption for all data transmission
• Regular automated backups stored in multiple locations
• Secure cloud infrastructure with 99.9% uptime
• Access controls and user authentication
• Regular security audits and updates
• GDPR compliance for data protection

Your memorial content is precious to us, and we treat it with the highest level of care and security.

Our platform works on all modern browsers:

• Chrome (recommended)
• Firefox
• Safari
• Microsoft Edge
• Opera

We recommend using the latest version of your preferred browser for the best experience. Internet Explorer is not supported.

Yes, you can export your memorial data at any time:

• Download all photos and videos in original quality
• Export text content as PDF or Word documents
• Get a complete backup of your memorial
• Export tribute messages and comments

This ensures you always have a copy of your memorial content, even if you decide to leave our platform.

We offer multiple ways to get help:

• Email Support: [email protected] (24-48 hour response)
• Live Chat: Available on our website during business hours
• Phone Support: Available for premium plan holders
• Help Center: Comprehensive guides and tutorials
• Video Tutorials: Step-by-step visual guides

Our compassionate support team understands the sensitive nature of memorial creation and is here to help every step of the way.

Yes, we offer various levels of setup assistance:

• Self-Service: Guided tutorials and help articles
• Email Guidance: Step-by-step assistance via email
• Screen Sharing: Live assistance for complex setups
• Full Setup Service: We can create the memorial for you (premium service)

We understand that technology can be overwhelming during difficult times, so we're here to make the process as easy as possible.

We offer content assistance to help you create a meaningful memorial:

• Writing templates for obituaries and tributes
• Suggestions for memorial sections and content
• Photo organization and editing tips
• Ideas for collecting memories from family and friends
• Professional writing services (additional fee)

Our goal is to help you create a beautiful tribute that truly honors your loved one's memory.